“Fresh skin, beautiful lashes, and that Boca glow energy — your new favorite facial and lash studio.”
Refund policy
Refund Policy
Boca Skin and Lash
At Boca Skin and Lash, we value every client and work hard to provide high-quality services and an exceptional experience. Due to the time, products, and customization involved with our services, please review our refund policy below.
Services
All services provided by Boca Skin and Lash are non-refundable. Results may vary from person to person depending on skin type, lifestyle, aftercare, and individual response to treatment.
If you are unsatisfied with your service, please contact us within 48 hours of your appointment so we can discuss your concerns and determine if an adjustment or solution may be appropriate.
Products
Unopened and unused retail products may be eligible for exchange or store credit within 14 days of purchase with proof of purchase.
For safety and hygiene reasons, we cannot accept returns or exchanges on:
- Opened skincare products
- Used products
- Gift cards
- Promotional items
- Sale items
Deposits & Appointments
Deposits are used to reserve appointment times and are non-refundable.
Appointments canceled with less than 24 hours notice may result in forfeiture of deposit and/or cancellation fees.
No-shows may be charged up to 100% of the scheduled service amount and may require a deposit for future appointments.
Packages & Promotions
Packages, memberships, promotions, and discounted services are non-refundable and non-transferable unless otherwise stated.
Results Disclaimer
While we strive to provide excellent service and results, individual outcomes vary. Boca Skin and Lash cannot guarantee specific results from skincare, lash, or beauty services.
Questions?
Please contact Boca Skin and Lash directly and we will be happy to assist you.